Double-Charged and Still No Help from RCS

I am deeply frustrated with RCS and their ongoing failure to resolve a double-charge on my account. I was charged twice for the same purchase, and despite sending them all the necessary proof—including transaction records and screenshots—they continue to insist that the transaction only went off once. This is simply false.

To make matters worse, the balance reflected on my monthly statement does not match the balance shown on the app. This discrepancy is unacceptable and raises serious concerns about the accuracy of their financial systems.

I’ve tried calling and emailing multiple times, but their customer service has been completely unhelpful. No one seems willing or able to assist, and I keep getting the same dismissive response. It’s exhausting and unfair.

RCS needs to take accountability, investigate properly, and resolve this issue. I should not have to fight this hard to correct an error that is clearly documented. Until they do, I cannot recommend their services to anyone.