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Xihlamariso N
1 reviews | Active since Feb 2018
14 Jan 2026, 15:53
Double bill and unknown purchase on my account
I made a purchase online at game with my Rcs/game card on the 08/12/2025 and when I logged into my game store app on the 26th of December I found that they billed the purchase for the 08/12/2025 again on the 11/12/2026 and ever since then I have been calling them from the 26/12/2025 Andy they put me from post to pillar and now added other purchases on my account on the 05/01/2026. The last time I make a purchase was on the 11/12/2026 at pick and pay before they added the double purchase. Please assist me to get the items reversed. They also requested a statement for my purchase at game on the 08/12/2025 at game and I sent it.
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Replies (3)
RCS's replyOfficial
14 Jan 2026, 16:58Good day Xihlamariso,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply14 Jan 2026, 16:58
Official
Good day Xihlamariso,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
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Xihlamariso N's updateReviewer Update
14 Jan 2026, 17:06I reported the case for the first time on the 26/12/2025 and when I call they keep on telling me that it has been escalate. For how long does a case last when escalated? The problem is that I have not received any update about the matter.
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Xihlamariso N's update14 Jan 2026, 17:06
Reviewer Update
I reported the case for the first time on the 26/12/2025 and when I call they keep on telling me that it has been escalate. For how long does a case last when escalated? The problem is that I have not received any update about the matter.
RCS's replyOfficial
15 Jan 2026, 09:47Thank you for taking my call.
RCS's reply15 Jan 2026, 09:47
Official
Thank you for taking my call.