AB
Andrew B

1 reviews | Active since Aug 2011

16 Jul 2019, 14:20

Don’t take a Makro credit card as RCS is a bunch of sweaty ******

When I took on a Makro credit card I was told that interest does not apply for first month. Seems that was the first dishonesty but Makro/RCS would not supply with the “invoice” until 30 days had passed. Then they added on insurance charges (for what I have no idea as I walked out the store with the item). I received the invoice on 19 April. I paid on the 23rd April less the interest charge as I didn’t believe I owed it as they deliberately prevented me from paying within 30 days. I have since been phoned on average twice a day asking for the payment. I have sent about 5 x proof of payments. On the phone they have twice found the payment but this has not been passed onto others who call me everyday. I now just swear at them as it’s pathetic that they cannot find an ETF or just ignore the proof when I send it them. Bet they spend loads of money on lawyer salaries and zero on admin. My perception of Makro has also suffered harm and Makro should get away from these *****ed ****holes parading as a service provider

0
Replies (2)
RCS
RCS's reply16 Jul 2019, 15:52
Official
Good day 

 

We herewith acknowledge receipt of your complaint.

 

We have escalated your complaint to the relevant department for further assistance.

 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind Regards

RCS Group

RCS
RCS's reply21 Jul 2019, 10:40
Official
Good day

 

We are pleased to inform you that your complaint has been resolved.

 

Please accept our apologies for the inconvenience this may have caused you.

 

We trust you find the above in order.

 

Kind Regards,

RCS CARDS