Don't get the correct advise

<p>March/ April I informed RCS I was having difficulty to make my full instalments on my account. I asked if I could make a payment arrangement so that I could pay less each month. I was informed I could only make an arrangement for that month and that someone would call me the following month to make an arrangment should I require it. I informed them I would as I could not pay the full instalment amount. Then I read on your website it can be done!!! Phoned RCS and confirmed this but no one can tel me why I was not informed when I asked. Now I get told I can do it but I must first pah the arrears amount. Which I do not have. And there would not have been an arrears amount if I was given the correct assistance!! Asked to speak to a manager. Get put on hold for 10min. Phones again and asked someone to phone me back and I'm still waiting. I would like this matter to be followed up and rectified!! I followed all the correct procedures and I was mias informed and now I'm being threatend with legal action, even though I have been paying and the arrears could have been avoided!</p>