Doesn't seem to get it right...

Again.. i have to revert to the extreme for my query to be sorted out.. i have mailed on numerous occasions with no one really knowing what goes on.. This after i struggled from the start with this account.. now i am battling to get some one to investigate a credit that was done at Alberton city Contempo- which i have the slip and it has been emailed - but it doesn't show on my statement. I really feel the need to close this account and buy some where else