DO YOU EVEN KNOW WHAT SERVICE IS?

I paid up my account on the 26th of June, to my surprise on the first of July they deducted money from my account, I phoned in and they told me the money I paid was not yet allocated, I had to send them the proof of payment 3 times, to my surprise when I phoned them today the money still was not allocated. what sort of business are you guys running? Again deducted my account today. I will never in my life use of recommend your services to anybody, please ensure that you close my account!!