dL
desiree L

1 reviews | Active since Jan 2018

11 Aug 2020, 14:07

Do not open an account with RCS GAME Stores! Take your business elsewhere!! Be warned!!

RCS GAME Stores is *******!!! Do not open a Game stores account. I had an account with them and went it to pay and settle the account. The following month month I get an email statement saying I owe them R98 I thought it was a n error that amount had grown exponentially. I went I to GAME Midlands Mall Pietermaritzburg guns blazing and eventually i paid that R198 interest on a zero balance and I told them I want the account closed. I even spoke to the RCS guys on the phone and by the way they have a very rude manager i don't think his mama taught him manners. Needless ro say, after that payment and walking away witg tge understanding that the matter has been settled. Boom!! I get blasted with another statement with a new outstanding interest on a zero balance. And today I am receiving a letter of demand! Do not. I repeat do not open an account with RCS GAME stores!! Take your business elsewhere

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Replies (2)
RCS
RCS's reply11 Aug 2020, 14:31
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply14 Aug 2020, 14:52
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS