1 reviews | Active since May 2020
DO NOT EVER GET AN RCS ACCOUNT. IT'S NOT WORTH IT.
I have been struggling for almost THREE months now to get my Pick and Pay payments allocated. And in the meantime I can't use my card. They are literally almost harassing me with phone calls. If I have to explain the whole story again I'll do something drastic.
"Please confirm your ID" "Do you confirm that you have a Pick and Pay Store Account" Then they tell me it's in arrears and I need to make a payment. I say no, I've made payments. Then the same questions. When? From where? How much? Have you send POP? To which email address? FROM which email address? What was the reference you used? Then they miraculously see that the payments were made and it will be allocated to my account ASAP. Thank you.
Then, ON THE VERY SAME DAY, I get another call from another RCS person and the entire process starts again. These people clearly don't communicate with one another.
And in the mean time I still can't use my store account!
I cannot deal with this anymore. I'll be telling the entire world, all 40000 of my followers in all my Social media, all my friends, everyone I can what's been happening. So far, EVERY. SINGLE. PERSON I've told that ever had dealings with RCS had ONLY bad things to say.
Also. Every single time I receive a call from them, telling me I'm in arrears, I'll be reviewing here and posting it on Facebook. It's ridiculous. I love Pick and Pay but I'm about ready to stop ever shopping there!
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
