Dissatisfied Loyal Customer

I haven't used my account card for over a year and wanted to now use it two months ago, but it declined due to zero activity. That was fine, I bought R20 airtime to activate my account. I also paid the min due later in the month.

In this week, tried using the online platform to buy something from Builders using my card for it to be declined.

I called up and was advised that its inactive, which I couldn't understand but I bought more airtime. I called again to ne sure and was told nothing was wrong with my account. Following day I tried again and got the same error. I called again and was cut off. Called again and was told I need to email the digital people and that I need to go to the store to see it the card works, if not I must call them again - which did not make sense to me.

I filled in the online contact page on Tuesday, today is Saturday and no one has called me back.

This morning, tried to do the online thing again it declined. I Called up and the line was dropped in my face. The lady I spoke to eventually sounded like she didn't know what she was doing there.

South African contact centre's are the most horrible places to call when you need help. This is why I don't support any accounts that would enable me to call any centre's.

Your services I've endured is horrible. Can someone please just help me.