Dissatisfied Loyal client of RCS

I called RCS to enquire about an ITC report for March which was registered by RCS that I'm in arrears which had a very negative impact on my account pending my refinance application on my property that I had placed with the banks.. The lady who answered the fone after a few days of struggling to get through said my account was not on arrears.. I explained to her that I'm trying to do a refinancing on my property and the banks have seen an ITC report for March that my RCS account was in arrears. The lady asked me to send her some documents that the bank has sent and I also sent her the credit report.i explained to her I had not paid my April account due to covid related issues therefore hence my application for property Refinance so that I could get funds to settle all loans including RCS.. On Friday I checked my credit report and now it included the month of April and May in arrears. To my understanding if I was suppose to be in arrears it had to be April as it was suppose to be paid in on the 1st of May.. Now I'm in arrears also for the month of May even thou it's due on the 1st of June..

RCS is a very bad financial institution that has *****ed my name even thou I have been a loyal customer for sometime.. I have always made sure the account is paid for every month. This month's Financial strain has affected everyone because of the pandemic that affects every South African.

Personally I doubt I will ever have a relation with RCS again. Bt can I request Hello Peter to investigate the sudden ITC changes that RCS had instituted against me

I believe they are aware they were wrong to list my March account hence they instituted to update the April account of which they were made aware by me as a loyal customer

My application for refinancing has failed due to this issue with RCS and this will affect me my whole financial position I have made sure that the amounts that are in arrears for April and May as instituted by RCS are paid for so currently I don't have an account in arrears with RCS.

I have sent emails also to their ITC email *** and and *** to update my details so I can try apply for finance again in the future and received the one email sent an automatic message stating that the email address is restricted yet when I was asked to send documents there they received them and they confirmed

I personally would like to state I will never give recommendations about RCS to my friends or family just because of this absurd treatment

I just want to make sure the funds I owe RCS will be paid in full and my relation with RCS will end there.

I hope such business as RCS realize their existence is governed by us the clients who have been loyal to the institution unfortunately it is us the loyal clients who are infringed in the process

I will never allow any person to go through such a painful experience due to greadyness by such financial institutions

I'm angry of cause but I'm very disappointed more than anything because of the relation I have heard with RCS