Dissatisfaction with RCS to process my closure of account.

I made a settlement payment on the 4th of February 2026. I also forwarded the proof of payments and on the 4th of February I received acknowledgment of the email. It was indicated by Abigail, the Agent that responded to my email that once the payment reflects and the account shows a zero balance the request for closure will be processed. Today the 16th of February after two unsuccessful calls to customer care, again today the account is still reflecting and also a payment debit order request is still pending on my account. The Agent today, haphazardly listened and supported my request, gave me feedback it show that a debit order has been lodge and he can do nothing, but accelerate and by Friday I should call in, and it might be resolved.

All I really need, is RCS to assist with closure of account and issue me with a paid-up letter and Closure of the account. I will sincerely appreciate.