Dissapointing *********** service from both Game and RCS

Good day

I dont see telephone number nor email address that you advising me to call they are hidden. However even if they were not hidden I was not going to call. Your company is the one that is supposed to call me or email me as was promised by the lady called Nosi who said she will escalate my complaint to Recalculation and Billing Departments as well as her manager, which will take 24 hours and then the manager will call me and also email me. Today its a week since I spoke to her from Westgate mall Game which is far over the 48 hour turn around she promised. Also if u read my complaint I stated that on the phone I was send from pillar to post with Game staff members not even bordered to enquire first before they hand over the phone to me if they have reached the relevant department to can assist me. Also whenever I was transferred to another division/department by RCS staff I kept having to explain myself over and over again with some of the staff transferring me elsewhere where I could not be assisted or they just hung up on me after I explained myself again. I am very much aware that your calls are recorded, maybe you should make a habit of making quality control and listen to how your personnel are unprofessional, ***********, they just don't care about customer service and care and are very ill informed. They also not proactive or willing to go an extra mile to help clients. The lady Nosi so far she is the one that tried her best to effectively assist me, but then the 48hour turn around for response was not delivered and it is still not in a week's time. I havent paid my account because i have been waiting for the response and resolution that was supposed to come through on Tuesday. I did ask the lady she said I will receive resolution on Tuesday the 5th after her manager and Recalculation and Billing Departments have received an escalation from her. Now who is liable for the ineterest I might have incurred for late payment. Lastly on your reply you saying my complaint has been escalated to the relevant department according to my knowledge escalation was done on the 1st of March when I called. Your company and staff keep escalating and not resolve any of customer queries, it was the same with ***** department they said investigation will take 21 days but 2 months down the line they were still investigating and escalating. Even on finalization they had to escalate because they provided incorrect information. It seems no one is prepared to work with diligence and effectively within RCS institution.