SP
Sarie P

1 reviews | Active since Feb 2018

18 Aug 2025, 11:22

Dissapointed

I recently made an advance payment that was double my monthly installment, believing that this would be beneficial in managing my account. However, it seems that RCS does not acknowledge advance payments, as I am still being held liable for the monthly installment.

This situation feels quite unfair and one-sided. There are legitimate reasons why a client might choose to make an advance payment, and I expected that such a transaction would be acknowledged appropriately.

0
Replies (2)
RCS
RCS's reply18 Aug 2025, 11:27
Official
Good day, 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Kind Regards,RCS Group
RCS
RCS's reply18 Aug 2025, 16:13
Official
 Good day Sarie Pillay, 

We have sent you an email.
Kind Regards,RCS Group