Dissapointed

My pick n pay store card is blocked since 2020 due to lockkdown was failing to pay when I went back to work did call trying to removed the blocked and I send all the documents they wanted but still failed I was being transferred from one person to another until I gave up.on Monday 10 of January 2022 I got a call from Rcs asking I'm still interested on removing a block my answer was yes the lady said they have to do affordability check which I have to answer few questions and I did then she said I will get an sms if they remove the block..today on the 12 January 2022 I'm getting an sms that I must call Rcs regarding the block which I did to my surprise I still get being transferred from one person to another now I have to send the documents again.