Dissapointed

I am being declined for a game,Makro store card.I app**** for an account on the 18 March 2021 and was declined.Called in and was told I had a past account that was in arrears and was handed over and sequestrated.I queried this with people there talking to me like I was a ********.I sent through rehabilitation letter for this old account from 2003 it’s now 2021 on the 19 March to this date I have had no feedback.I get told it’s escalated or I didn’t meet the criteria how can this be when they have not eve done a credit check.Who is lying to who??? Really disgusted with the service.why are u holding a almost 18 year account against e when I was rehablitated.my credit record is clean I even got vehicle finance.Treat people with respect.Nazeema From complaints very disappointed.thanks for not acknowledging these documents sent.this account legally was supposed to be removed from my RCS profile after rehabilitation.I hope a person in higher managements see this and gives me a fair chance.Await feedback