Disregard for rcs clients

I had a game account and Edgar's account. I was recently on debt review and up until July 2020 I was paying the debt guidance company . In July 2020 I lost my job due to covid which like many unfortunate people, resulting in my I ability to meet my commitments. Long story short after no joy from the debt guidance agency rcs themselves I found my self lagging behind in payments. Bringing upto date I found out RCS handed me over to a debt collection agency called VVM who have so many complaints against them on hello Peter, t. That I contacted rcs on a coue of occasions saying I refuse to deal with VVM who's lost includes delayed payed up letters, charging for paid up letters, harassment calls for paid accounts, harassing 12 year old children, not acknowledging payments, refuseing to provide records,sending demands for paid up accounts unexplained extra debt etc the list is **********. I have a right to be concerned and do not want to be a part of that.. I explained my genuine concerns at VVMS reliability and honesty as you only deal with commissioned payed call centre agents.and a huge lack of mismanagement, disregard for debtors, even mentioned I spoke to a call centre agent who clearly list my trust, as their job is to get what ever they can to get money I voiced my concerns to RCS for both account and said how can you justify putting us in there and totally ignore the overwhelming complaints of what I see as totally dishonest company, and that RCS has total disregard for us debtors who have fallen behind through no fault of our own. RCS have show a total lack of empathy refuse to assist , want to wash their hands with this.just keep saying it's with vvm and once it's been handed over.. I've had debt collectors who have handed the account back once they saw I could not meet their requirement.. They are forcing us to go with this *****ed agency Not only that my one account they can't find thet say it's with vvm but it's been confirmed by vvm it isn't I am in limbo I have stayed due to the nature of vvm I will only make arrangements through rcs. Everytime I send an email they just say it's with vvm.