1 reviews | Active since Jun 2014
DISPUTED TRANSACTIONS ON MY MAKRO RCS ACCOUNT.
I am still shocked to notice that purchase went through via my RCS makro card/ACCOUNT without my authorization. i payed off my account December 2021 and never used my card EVER since. i got a recent statement THIS MONTH saying i am owing R4700 to my account. purchase of groceries went through at pick n pay walmer 13/01/2022. my ID and my account card is/WAS with me. i don't even know that place and i never used my card at pick n pay before. i have submitted the dispute via RCS group to investigate and get my account BACK to zero as it was before. this is the reference number i got after submitting the dispute AR***. please prioritize this case because i don't want to loose trust in your business. i was a good customer since i opened this account and i am not planning to end our relationship because of this *****. i was planning to buy a smart TV this month end at Makro with my credit , and now my dream is about to become a night mare.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
I am writing this again since you promised to escalate my matter to relevant department, empty promises and it shows that your business doesn't care about customer complaints and their well being. it is a bad reflection on your image since you only care about your profit and forget about protecting us as your reliable customers. i called the dispute department today and nothing has been done on my file. i submitted all the required documents on the 16/02/2022 and still nothing has been done. i really regret doing business with RCS group because they are not taking us serious. their system is not protecting us against ***** and we are loosing our money. ID no ***. can i get someone to attend to this matter PLEASE.
I am writing this again since you promised to escalate my matter to relevant department, empty promises and it shows that your business doesn't care about customer complaints and their well being. it is a bad reflection on your image since you only care about your profit and forget about protecting us as your reliable customers. i called the dispute department today and nothing has been done on my file. i submitted all the required documents on the 16/02/2022 and still nothing has been done. i really regret doing business with RCS group because they are not taking us serious. their system is not protecting us against ***** and we are loosing our money. ID no ***. can i get someone to attend to this matter PLEASE.