1 reviews | Active since Oct 2012
DISPUTED LOAN FROM RCS :***
Good Day My name is Seipati Eunice Kgwale ID No ***. On the 7th January 2019 I app**** for a Makro Loan with RCS for R50000.00 and now in June I wanted to consolidate all my debts including the Loan with Capitec Bank. When Capitec did my application it was discovered that RCS had given me 2 loans on the same date but with different amounts and different debit order amounts. Capitec did their Credit check referencing with Compuscan which is where the information was revealed. I explained to Capitec that I only have one loan with RCS and the other was not mine. Capitec then referred me back to RCS to clear out the issue on the other loan amounting to (R57000.00). The loan is tarnishing my Credit rating and I will not allow that to happen to me. I cannot be held accountable for loans I did not apply for. Apparently RCS is aware of this problem as I am not the only customer who has this kind of challenge with them and RCS is making this my problem as I am now running after them to get the issue resolved. Capitec can only assist me once my name and the loan are cleared from Compuscan. They keep promising to get call me and give me feedback and they never do. This is the 2nd week since Ive been trying to get the matter resolved with RCS. I would like to make all people aware who took loans with RCS to check and never find themselves in the mess I'm in. R57000.00 is a lot of money . My contact number is ***
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
