Disgusting terrible service from RCS/Makro Credit

On 18/05/2026 we phoned RCS/Makro Credit 5 times, using more than 45 minutes of my airtime, trying to sort out a problem with my RCS/Makro Credit card. After the agent told me they will phone me back...I am still waiting!!!!!!!!! As soon as I try to do a purchase it states "Declined" on the till's card machine. As was told to use another till...then after I was wasting the cashiers time as well as customers, at 5 tills, it is still not working??? This is absolutely pathetic and really the worst service I have ever received. It was embarrassing and disgracing. I specifically put money into that account to buy some groceries, and I couldn't because of the below bad service from RCS/Makro!!!!!! So think twice before using or applying with them.