Disgusting Staff etiquette and procedures

After being a loyal game client and account holder for approx. 9 years, I missed one payment due to covid etc. Game starts calling on redial, practically harassing a person to make payment. I therefore decided to settle and close my account. Only to be told that I have paid the outstanding balance and not the “settlement amount”, I needed to wait 48hours then call in for the “settlement amount” which differs to the outstanding balance. Absolutely ridiculous, but anyways I called in, after being on hold for between numbers for approx 15mins. I went through to one of the most rude women I have spoken to in a long time. A game employee, clearly Game does not pride themselves on training their staff on customer service nor telephone etiquette, and to add to it, she absolutely refuse to give me her name, She initially could not assist cause of a “system error”, and this is the customers issue!, thereafter she advised in once again an extremely rude manner that I need to call in to keep checking if the account has been closed. The service and procedures of Game is extremely unpleasant, This women really should not be left to deal with or ever speak directly to clients, She clearly has never heard of customer service nor its definition. I thereafter out of pure frustration called the complaints department and was advised that they would not be able to give me the ladies name and that someone will call me back, Needless to say I have not been contacted and I still have not received feedback regarding the closure of my game account.