Disgusting service regarding formal complaint
I have been trying for weeks now to get information regarding the sudden transition on my credit card to budget. This increased my monthly payment by around R700 - R1000. I have had NO luck. Got a phone call once but I was in a doctor's room and asked for a call back. That never happened and my complaint on here was closed.
I am really angry at this point in time. It's clear that RCS is not interested in resolving my complaint. If I don't hear from anyone before COB today and feel assured that it is being seen to, I will be lodging a complaint with the NCR. This is not cool. I will also be closing my Edgars account.
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Replies (2)
RCS's replyOfficial
08 May 2026, 13:06Good day Debbie D,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply08 May 2026, 13:06
Official
Good day Debbie D,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
's updateReviewer Update
26 May 2026, 14:22No. Feedback was not provided. Your so-called complaints department never contacted me. This is ridiculous. I'll create another complaint on here.
's update26 May 2026, 14:22
Reviewer Update
No. Feedback was not provided. Your so-called complaints department never contacted me. This is ridiculous. I'll create another complaint on here.