DISGUSTING SERVICE, *********** EMPLOYEES

I am so frustrated, RCS is the worst financial institution I have ever dealt with, the employees are ***********. they make promises that they cant keep, even the managers don't have a sense a urgency. I've been complaining for the past three months and my case hasn't been sorted out. There was a *****ulant transaction on my account and I had to pick up my phone to follow up, no one had the decency to call me and give me feed back, ok three months later when I called I was told that I can collect a replacement card and my query has been resolved. When I went to get my replacement card I asked the consult if everything is sorted, they assured me that my balance has been adjusted and I can use my card. GUESS WHAT?????????WHEN I GOT TO THE CASHIERS I GOT A SHOCK OF MY LIFE, MY CARD DECLINED AND I WAS TOLD THAT MY ACCOUNT HAS BEEN HANDED OVER FOR COLLECTIONS!!!!!!!!!!!!!THIS IS DISGUSTING, I AM SO MAD I DON'T WANT TO DEAL WITH THESE *********** EMPLOYEES ANYMORE, THE STRESS AND HUMILIATION THAT I WENT THROUGH, I CURSE THE DAY I DECIDED TO OPEN AN ACCOUNT WITH YOU