Disgusting service for Refund - STILL NOT RECIEVED

Disgusting service. My account from Edgars was closed without my knowledge and I continued to pay into the account unknowingly. I received a statement showing my account was over. I have been trying to get my refund for over two months. I get the same email EVERY time. Send ID and Statement and Proof of Payment. Then there is some bull**** story of what account the monies were paid into. FNB refuse to give out a full account number and gave me the first 3 and last 3 digits. This should suffice surely. I call RCS and they have no "accounts" dept and I can only speak to different customer service consultants who cannot help at all. It was then taken to their line manager Virquline Munjanja who was going to find out where my refund is. Still no response from anyone. I call and call the number ***. Put in my damn ID number then Im on hold for a few minutes and the phone gets put down!!! Today it has been % times now. I have had enough!!!