MN
Marieke N
1 reviews | Active since Mar 2018
09 Sept 2020, 16:53
Disgusting service and un-allocated payments
If I could give Zero stars I would. I have been making EFT payments to my RCS account since June 2020, on this 9th of September 2020 I have received yet another call that no payment has been received since March 2020. After forwarding the proof of payment to several different consultants the issue is still not resolved. As a result of their incompetence and total lack of customer service, my credit score is ruined and cannot get approval for the smallest finance applications. This is the absolute most *********** finance/Credit provider I have ever dealt with. The customer service is rude and unhelpful. They have no passion or work ethic nor the will to actually to their jobs.
Absolutely disgusting service.
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Replies (1)RCS's replyOfficial
09 Sept 2020, 16:58Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply09 Sept 2020, 16:58
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
