DISGUSTING SERVICE

Good day

I settled my Edgars account in full on Saturday 14th August 2021, i was told i would have a closure letter within 48 hours, on Wednesday the 18th August 2021 i phoned asking where the letter is, i was then told that 4 policies had been added to my account of which i gave no permission, i eas told to contact Hollard which i in turn did. Today i get an email saying i was not charged for the policy and no refund is due, firstly i was not asking for a refund i was asking for a proof of account closed letter.

Is this how RCS do business and hold onto a person, this for me is totally unacceptable and speaking to people i find out i am not the 1st person this has happened to, how do i sort this out?