Disgusting service

I paid up both my Game and RCS CTM cards some time last year of which I received paid up letters for both. To my surprise when I app**** for a cellphone contract I was told that I have a CTM account with an outstanding balance of R10648 and a monthly installment of R829. I called the RCS call centre on ***yesterday at 16:10 and spoke to Martha-Lee. I explained her my story and she told me that I need to get an ITC report and send it to them. I told her that I am not willing to do that because I will be charged for credit report whereby it was initially CTM obligation to update my records with the various credit bureaus. I asked her to speak to a team leader or manager to explain my frustration to them. She told me with attitude that the manager will tell me the same thing and I said its fine let me speak to the manager. She put me on hold for more than 15 minutes not coming back to me and at about 16:29 I disconnected the call because it was time for me to leave work. Martha-Lee needs to be disciplined because this is really unacceptable behaviour and no customer deserves to be treated this way. I need my matter to be sorted asap because my account is paid up almos a year