disgusting putride service

I have a loan with RCS.As per my calculation it was suppose to be settled in June July.As per Easton berry I still owe R3000 and now they have handed it over to RCS.I have to run and made numerous phone calls to Easton berry.They never got back to me and all I need is my paid up letter.I am tired of running after them and now Im told I must phone RCS.They did this with my Foschini account too which was with them which shows their incompetence and how they make their clients run around for a simple paid up letter.I am upset and disgusted and wouldn't recommend anyone does business with either of the two companies here.