SS
Shawnee S

1 reviews | Active since Oct 2016

27 Oct 2016, 09:56

Disgusting new application processing team!

<p>So I app**** for an RCS acc card on Friday 21 October 2016 and was according to there system, approved. After this, I received an automated email with the instructions that all I needed to do was submit my required documentation (which I DID IMMEDIATELY) either to their provided email address or upload portal. Once you do this, you get ANOTHER automated response which thanks you for your documents etc ect and do not reply aas it is an unattended mail box. However, they do provide an email address that you may use to query with the "RCS New Business" team. Dont even bother, no one responds at all. </p> <p> </p> <p>Now RCS, I have been requesting for a week the status of my application and no one has answered me, I did however get a SMS asking me for my documentation 4 days ago (3 days after I had uploaded and sent it through to you already), to which I responded and submitted it yet again and received more useless do not reply emails and still 4 days later. No update and no response? I queried AGAIN with the New Business RCS cards team this morning, and surprise surprise no response.</p> <p> </p> <p>Advise soonest or you will lose yet ANOTHER potential customer.</p>

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Replies (2)
RCS
RCS's reply27 Oct 2016, 09:58
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply28 Oct 2016, 12:43
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,