JvdW
Johan van der Walt

1 reviews | Active since Mar 2009

06 Aug 2021, 13:54

Disgusting harassment from RCS

I have my RCS account for a few years now and has always paid my account on time but with the Covid pandemic, things started to get tight for me. Still I paid my account every month, sometimes struggling to do so until a couple of months ago I happened to pay my account a week late, but still I paid! This is where the phone calls started, I have since paid my account on time every month, but the calls keep coming, at least twice a week and some times, like today, twice on one day! I am not behind, I paid the amount due in full on the 30th but today on the 6th I am being told to pay my full amount that is only due at the end of the month immediately. This is blatant harassment and complete disregard of my installment dates due. I do not understand why they now insist that I pay an amount only due at the end of the month, especially in these difficult times. I feel I do not need to pay them anything but still decide to pay R385 as it is all I can now, but they phone me and say that I didn't pay, I even paid and cleared the amount. I am being treated like a ******** and they talk to me as if I am a child. I am 53 years old and do not deserve the treatment I am receiving after being an excellent client for many years. Very disappointed and disgusted!

0
Replies (3)
RCS
RCS's reply07 Aug 2021, 13:11
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

JvdW
Johan van der Walt's update10 Aug 2021, 09:06
Reviewer Update
So this morning, 10 August, I receive another call demanding that I immediately pay R1785-00 as I did not pay any money last week.
Firstly, I never promised to pay any money last week;
Secondly, I have voluntarily chosen to pay R385 last week;
Thirdly, my next installment is only due on 30 August.
I do not understand why this company continue to harass me? This is getting out of hand, I will contact a lawyer today! Is this how loyal clients get treated?
Lastly, I will maker it my mission to let the world know of my bad experience so that others may think twice before getting into bed with these people!
I had a look on HelloPeter and found other people with exactly the same issues with this company. I am not alone! This company must get their admin in order!
RCS
RCS's reply01 Sept 2021, 08:46
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS