Disgusting experience

<p>I cannot believe how disgusting RCS has been! Paid up account 2 months ago and they cannot refund account holder and cannot get it right to send a clsoure letter to prove your account is closed.</p> <p> </p> <p>Consultant 1 provides settlement amount and advises where to send POP.</p> <p>Consultatnt 2 says all is in order refund and closure letter will be done 6 January 2017. Did not happen.</p> <p> </p> <p>Consultant 3 says it takes 36 working days for refunds and clsoures. They received closure documentation in December but she cannot see from who...What the hell, consultants giving half ass feedback.</p> <p> </p> <p>RCS have total disregard for the emotional stress a client is going through! This is why it comes to a point where people should approach the Ombusdman for unfair treatment!</p> <p> </p> <p>I don't care T's & C's say...your Consultants never confirm any of this and promised delivery fo a refund and clsoure letter by 6 January 2017! We have been **** to.....</p> <p> </p> <p>So very glad that i am done with RCS and i will Never, ever deal with them again. By far the worst experience with a financial services provider.</p>