Disgusting Customer Service RCS

I lost my SUPA QUICK RCS card and reported this to RCS Cards department on March 11, 2025. I was instructed to visit my nearest SUPA QUICK store for a card replacement. After driving 59km to the Pinetown SUPA QUICK, I was informed that they were unable to assist with RCS card replacement and directed me to the Kloof branch. I then drove an additional 18km to reach the Kloof branch, where they helped me with the card replacement process after a 24-minute phone call to RCS Cards replacement department, using my airtime. I was assured that my new card would be operational within 2 days.

When I attempted to use the new card on March 19, 2025, after 8 days, it was declined, stating an invalid card number. Following an 18-minute phone call to RCS Cards department, the attending representative informed me that the SUPA QUICK Kloof branch had issued an outdated card instead of the new card with a pin. The representative requested that I return to the branch, but due to previous inconveniences, I declined.

I was informed that a new card would be sent via courier within 48 hours. However, as of today, March 28, 2025, I have not received the card and have not received any updates on the matter. I spent my airtime calling them today for 12 munites and I was told that my issue will be escalated.