Disgusting customer service and zero transparency.

I am at my wits end with RCS. I had/have a Game account which i paid up and have not used for almost 5 years because of the ******* service I have received. a couple years ago i called to ask why i can't get my credit back after paying off my account. To this day, RCS has refused to explain why I can't apply for credit at Makro. My account was blocked for "security reasons". Utter bull! All i want to know is why my credit score is so low and what can i do to make it right. Every consultant i have spoken to cannot give me a reason. I called on the 15th December 2021 to try get to the bottom of this. I requested the block be removed and i was told that it was removed. Then i was told that my accounts is good to go and i am free to apply for a Makro account. This was a lie. I am still blocked. and guess what? TransUnion has informed that my credit score is good and that RCS did not do a credit check beforehand. How the hell am i supposed to conduct business with a company that has s**** service?