Disgusting and highly unprofessional Service once again

The following email was received from RCS ********** regarding a previous complaint: Dear Ms RCS Game Loan Account Number: ********** ********** 20412 We refer to your complaint as recently made to us and offer our sincere apologies for the incident. We confirm that the complaint has been noted and we trust that you will not experience a similar incident in future. Please note the matter has been dealt with,RCS has cancelled the debit order and collection is continuing with VVM. Should you require any further information, please do not hesitate to contact our office via email or on *** Warm Regards,

Now all of a sudden, VVM is smsing me saying I should pay them. Please advise why I have to pay them if my account is with RCS and I already instructed RCS how much to debit from my account. Why is VVM still trying to deduct my account? This is ***** and I would like to have this matter resolved immediately.