Disgusted with RCS

Absolutely disgusted with the service!!!!

About a year and a half ago I sent numerous email requesting my banking details to be updated never the less it was not done after 3+ months and numerous emails and telehone calls. This resulted in my account being in arrears. I was handed over to a collection agency or legal department or whoever, after explaining the situation and not having the cash I to catch up all the arrears at once I made a payment arrangement to pay the arrears amount off on top of my 'normal' monthly installment.

After faithfully paying off the arrears amount to get the account up to date due to no fault of my own I must add a agent contacted me offering a rehabilitation plan which will mean the account must be settled in full before I can use the card again, option B was to continue paying the arrears amount and additional legal fees due to the account being in the pre legal collections department. I agreed to option B and accepted the additional interest and charges. All fees and arrears amounts were paid in full and the account was handed back to RCS itself.

Fast forward to today, I wanted to buy something on credit, before purchase I call them to make sure I will afford the monthly amount, the agent assisting me advised me that my account is in rehabilitation and I won't be able to purchase anything until the account is settled in full. Explaining that I didn't choose the rehabilitation option I got put through from department to department.

No agents that assisted was able to help resolve the problem, the last agent again said that the account needs to be on a R0 balance before I am able to use it again. So I requested a settlement letter, what came next shocked me...

The agent advised me that should I wish to settle the account the amount would be HIGHER then my current balance. I actually work in a arrears department and never in my life heard of a early settlement being higher then the current balance. What the actual F !!!!

Never in my life have I received poor service like this before and I am absolutely disgusted. When i hot the card the 'new' clients department is so friendly and helpful etc until you have the card the service vanishes completely.

I am requesting the voice recordings where I declined the rehabilitation program and need someone to contact me ASAP who is competent to actually assist.