NB
Neil B
1 reviews | Active since Jul 2020
11 Jul 2020, 10:27
Disgusted with RCS.
Disgusted with RCS at this time! All required documentation was submitted on 2 June 2020 and again on 19 June 2020 for submission of a Loss of Income declaration during lockdown. Was told the turnaround time for feedback is 6-8 weeks. In the meantime I have received several threatening calls and SMSes - some of them outside of business hours and on weekends - demanding payment and handing over my account for "further action''.
Your work ethic is utterly despicable, RCS!
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Replies (2)
RCS's replyOfficial
11 Jul 2020, 10:36Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply11 Jul 2020, 10:36
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
20 Jul 2020, 09:59Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
Best regards,
RCS's reply20 Jul 2020, 09:59
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
Best regards,