Disgusted with Edgars and RCS

To say I am disappointed and disgusted would be an understatement. I have been requesting a full statement (not a difficult request) from Edgars since last year. I have requested this telephonically as well as in writing, and to date nothing. I keep getting calls to pay my account, and I keep informing them I will not pay until my request is done. That’s all I am asking for, is that so hard? Tell me the last time I purchased something from one of your stores, how much it was, and what I have been continuously paying for since. I get charged monthly family accident insurance R76 (which I never asked for or authorized), edgars club vip fee R78 (which I get no benefits or magazine like I used to) as well as a R30 monthly admin fee (for what I may ask). So without purchasing anything at all I am paying edgars R194 monthly. I have been a client at least 15 years and this is how I get treated????