DISGUSTED RCS IS CROOCKS

Good day

I just received a call from an RCS consultant, whom contacted people within my organisation to get through to me as they did not have my work number as it had changed. The person called regarding an unpaid account which I am assuming is referring to the Edgars account which I had closed on the 27 September 2020 and received a response from an RCS consultant confirming that my account has been closed. For months afterwards I battled with them as they were still charging interest and club fees to my account and I told them that my account was closed, sent all the proof. My email went from one person to the next within their organization. I then received feedback on the 08 December 2020 that the club was cancelled and that all fees would be reversed. I never had this problem with Edgars. Myself and my grandma who tried to close her account in the store last year as well has had numerous problems, clearly they don't want to close the peoples accounts. They charging fees on accounts that have been paid up and closed, its disgusting and ********. I am so embarrassed by the incident that occurred as this person was basically hunting me down within my organization and when I asked her which account she is referring to she put the phone down on me. If this incident has affected my credit rating in anyway I will be making a case against them.