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savanna M

1 reviews | Active since May 2012

08 Apr 2020, 17:27

DISGUSTED during Crisis

After paying EXTRA on my Game account to ensure I can buy groceries for my family this month, I get an SMS from RCS stating that they are now reducing my credit on my game account. The message reads as follows: MISS MARE, due to the lockdown for COVID-19 and as a responsible lender, we are adjusting the credit limit on your Game Mystore Card. You have R270 available to spend on your card as at 6/4. Your new credit limit will also be reflected on your April 2020 Statement. NCRCP 38 I had R1800 to buy groceries and I now have R270. THANK YOU RCS FOR TAKING FOOD STRAIGHT OUT OF MY CHILDRENS MOUTH! VERY RESPONSIBLE INDEED!!! I am utterly DISGUSTED by your ethics! I truly hope you do not expect me to pay my installments at the end of the month after taking the equivalent of 3 months installments off my credit!

0
Replies (2)
RCS
RCS's reply08 Apr 2020, 17:30
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


RCS
RCS's reply13 Apr 2020, 10:51
Official
 Good day 
We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 
RCS CARDS