Disgusted !

I am utterly disgusted. I just opened up a game account just over a month ago and made my first purchase a few weeks ago I got an sms to say my card has been cancelled due to ********** activity. I should reply 1 for someone to phone me. The call back didn’t seem legit and honestly seemed suspicious and then I was told by the lady to go in store with my ID. Today I stand in store wanting to make a purchase getting it declined when I get to the till. I have spent and still am standing for over 2 hours in the store with the store trying to call RCS to rectify the issue. This is embarrassing! Disgusting and still RCS does not answer their phones! This is pathetic!