JV
Jemima V
1 reviews | Active since Nov 2018
10 Oct 2025, 07:32
Disgruntled
My mother is a pensioner and used to have a Jet account. She closed it a few years ago..In July 2025, she accidentally paid R15 000 into that account. We have been struggling ever since to get a refund. We have contacted RCS countless times, and they would request the same documents..we have sent the requested documents countless times, but still no refund has been made. This is very frustrating and disappointing. Rcs don't even deserve the one star that is required to write this review.
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RCS's replyOfficial
13 Oct 2025, 15:49Good day Jemima De Vos,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply13 Oct 2025, 15:49
Official
Good day Jemima De Vos,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group