Disgraced and humiliated because of incorrect and ******* actions taken on my account.

As everyone knows times are tough and sometimes some of us fall into financial difficulty which was my case. I did the correct thing by sequestrating myself in 2011 and informing all relevant parties including RCS about the sequestration.

They then went and *******ly soled my account to a third party. I have also recently been rehabilitated once again in 2016 BY A COURT OF LAW. (This means declared debt free and able to apply for credit once again). We are now in August 2017 and I am still trying to get RCS to remove my account from their system and to change balances to R0.00. This order was granted to me by a court of law in March 2016. I have made a total of 25 phone calls that adds up to 25 hrs + on the phone over the past 2 weeks and every time I hear that I will be contacted back. This however never happens and the next day I have to proceed with the complete story again. Another 30 - 40 min on the phone with no joy or assistance. This has been a daily struggle for the past three weeks and the worst is that every single other creditor has updated my profile including the credit bureau . Take note that this struggle started 2016.

I have even (after my 25 phone call) received an email from their senior management Mr Damian Swabey and I quote directly from his email "We have read your argument and will proceed to Write-off your “balance”, you are correct in saying that the Sequestration Order and Rehabilitation Order has dealt with that.

I contacted them this morning with the hopes of hearing that my account has been sorted only to find that 7 days after receiving the email they have done nothing further on my account. It can not take 7 days to handle and rectify an account that was suppose to have been rectified over 1.5 years ago. I spend another half hour on the phone having to try and explain the situation once again and left me so frustrated that I just refused to deal with them further.

I then requested to speak to Mr Swabey. He was not available. I ask to speak to his senior and was told he is also not available. Then asked who I can speak to that is in a senior position and can help me finalize this immediately. Guess what: no one that can assist you now but we will phone you back. They never do.

All calls are recorded so I there is a recorded telephone conversation where RCS admitted that they were wrong and what they did was not allowed. I have an email from their senior management (Mr Swabey) stating they will rectify this matter. I have even told them that I will be going to social media and I will be taking legal action, yet RCS has had no interest in helping me. Honestly the worst service ever and who gave them the right to sell my account to a third party is above me. The courts gave me a legal sequestration order and again a legal rehabilitation order. How can RCS refuse to finalize my account.

I have in the past 3 days spoken to 5 other people that has had similar experiences with RCS. Whether RCS does now contact me back today or not, I will be taking this matter further. Ombudsman and my lawyer.