SB
Shereen B

1 reviews | Active since Jul 2019

19 Nov 2020, 11:30

DISGOSTANG EDGARS AND RCS

I am shocked to my core at the incompetence of Edgars and the accounts department,

YOU Have harassed my mother for payment, BUT WHEN SHE PAID YOU IN FULL IN AUGUST..... YOU never allocated the MONEY?????????

Thank heavens you have someone who is compos mentis working for your social media team!!!

YOU have ignored us for days and now I have the statements and see NO ONE RECEIPTED MY FUNDS 600 RAND YOU ARE *****!!!!!! (PAID 14 AUGUST 2020) 300 RAND YOU ARE ****** ****** AND *****!! (PAID 23 AUGUST 2020) RECEIPTS ALREADY SENT TO YOU 14 DAYS AGO!!!!!! THAT YOU HAVE IGNORED

Balance OWEING - R-15.92.... NOW I OWE YOU OVER 1500???? OUT OF NOWHERE????

and you have the AUDACITY TO CHARGE ME LATE FEES?????

Who the hell is actually doing their jobs, don't tell me I must phone, NO ONE ANSWERS, you have the emails you have the EVIDENCE OF ME PAYING YOU, now it time to pull up your socks and fix you accounts!!!

YOU are going to lose my account as well!!!!

SO SICK OF SUCH ********** SERVICE

FIX YOUR MESS EDGARS!!!!

0
Replies (5)
SB
Shereen B's update19 Nov 2020, 11:37
Reviewer Update
Good dayPlease note that a reversal was done because the payment of R600 was put through more than once at the store, so to rectify it a reversal had to be done. Tour initial payment of R600 is still on the account.Kind regards,----> whoever sent me this ******* 2 days ago.... is lying there is no evidence on those statements that the money was allocated!!!



RCS
RCS's reply19 Nov 2020, 12:20
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

SB
Shereen B's update19 Nov 2020, 12:48
Reviewer Update
Same Generic Message I have now received a 3rd time

SB
Shereen B's update19 Nov 2020, 15:11
Reviewer Update
CONGRATULATIONS YOU LOST TWO CUSTOMERS WE ARE BOTH CLOSING OUR ACCOUNTS
SB
Shereen B's update19 Nov 2020, 15:37
Reviewer Update
One thing I will say, at least you have your social media team, they have been NOTHING BUT HELPFUL.... Thank you Gaelan and Leanne for trying to help me!!!