DISERVICE FROM RCS AND MAKRO LOAN

I HAVE AN ACCOUNT WITH MAKRO LOAN THAT I SETTLED ON THE 3RD OF OCTOBER 2018. I PHONED THE CALL CENTER ON ********** . I WAS TOLD TO SENT A PROOF OF PAYMENT SO THAT THEY CAN ALLOCATE THE MONEY TO MY ACCOUNT . MY FIRST CALL WAS ON THE 26 OCTOBER 2018. I SENT AN EMAIL AS PER REUQEST THEN I GOT A RESPONSE THAT THEY NEED ME TO SENT THEM ANOTHER PROOF AS THAT ONE I SENT IS NOT CLEAR . ON THE 22 OF DECEMBER I SENT THE PROOF THAT I GOT FROM THE BANK . I RECIEVED A CONFIRMATION ON THE 1ST OF JANUARY 2019 THAT THEY RECIEVED IT AND THEY BUSY WORKING ON IT AND IT TAKES 48 HRS TO ACTION . ON THE 9TH OF JANUARY 2019 I MADE A FOLLOW TELEPHONICALLY I SPOKE TO EMMANUEL AND ANDISWA WHO WAS HELPFUL SHE CONFIRMED THAT THE MONEY WAS PAID TO MAKRO ACCOUNT INSTEAD OF RCS SO THEY WAITING FOR THE MAKRO TO CONFIRM THE PAYMENT , TODAY IS THE 18TH OF January 2018 STILL THEY SAY THEY WAITING FOR MAKRO TO CONFIRM . WHAT IS REALLY APINING ME IS THAT THEY ARE STILL DEBITING MY ACCOUNT SO UIT MEANS I AM STILL PAYING AGAIN WITH THE DEBIT ORDER . I ASKED FOR A MANAGER AND I WAS TOLD THAT THE MANAGERS DO NOT ANSWER THE PHONES THEY ONLY ATTEND THE MEETINGS .