cM
calfornia M

1 reviews | Active since Jun 2017

21 Jun 2017, 08:46

disastisfaction with my RCS account

<p>Good Day Hellopeter</p> <p> </p> <p>Kindly assist with my credit account with RCS,They approved a certain amount back then and i have used it and have been paying since then but my problem now is they dont supply me with the accurate information when i request it.</p> <p> </p> <p>In January i called them to find out how much i still have to pay seeing that my installments increased from R80 to R107 without making purchases in the recent moment ,i was told my balance is R780 approximately then in April and June this amount still remained more similar despite me paying R107 the past month ends ,the difference is only R15.</p> <p> </p> <p>Kindly assist me.</p> <p> </p> <p>Regards</p> <p>Calfornia</p> **********

0
Replies (3)
RCS
RCS's reply26 Jun 2017, 11:58
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply11 Jul 2017, 13:24
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

cM
calfornia M's update12 Jul 2017, 14:59
Reviewer Update

It has not been resolved yet.

i want you to refund my balance and officially send me documents confirming that the account has been closed and not accumulating interests thats when you will say the complaint has been resolved.

my bank details.absa

********** 695

branch ,ilanga mall

632005

Regards

Calfornia