Disappointing Service at RCS Game Store, Galleria Mall

I visited the Game store at Galleria Mall on 01 December 2024 seeking assistance with my RSC card. This was actually my second visit to the store, and unfortunately, the service was just as poor as the first time. On my initial visit, I couldn’t even find a consultant, as no one was available to assist me.

On this second visit, I waited in the queue and asked the consultant a simple question. She responded rudely, telling me to wait, and then took 30 minutes to attend to me, despite there being only two people ahead of me. When she finally came to assist, I explained my issue, and instead of offering help, she suggested I use the self-service kiosk, once again in a dismissive manner. However, I had already tried using the kiosk while waiting, but it wasn't working—hence my request for assistance in the first place.

The overall experience was incredibly frustrating, and the consultant's attitude was unprofessional. It is clear that RCS and the staff at this store do not prioritize customer service or assisting customers effectively. This is the second time I’ve experienced poor service here, and I will not be returning for any future help or purchases.