Disappointing service and rude consultants.

I have just called the RCS customer care, what a Pathetic service!!! I was supposed to first receive the pop message then open the link to scan my face?! I received the message but it is leading me to strange links, I informed the consultant, he sounded not interested or even to empathizing to show he understands my frustration, he confirmed that I cant get assistance because i couldn't successfully scan my face, why bother ask me all the security questions and answer everything while I still cant get assistance, I had to waste my lunch time for nothing.