Disappointing during crisis

I've received multiple emails from RCS/ Game advising that it business as usual. When trying to make cash advance, option is not available. Upon contacting call center I was advised no cash advances during Covid-19 due to credit risk. I am still receiving my monthly salary, so what is the risk? Because of the lock down cash would have been more suitable since I cannot travel to my local Game. I could not find the amendment to the Credit regulations the associate referred to anywhere online. To say I am disappointed is putting it lightly. Let's just say I will be working very hard towards closing my current commitment with the company and no longer use ANY of their service