Disappointed with RCS loan service

My mom has a loan out with RCS...last year June 2018...she was retrenched. She was up-to-date with her payments when I submitted all her paperwork for claiming insurance. I filled out papers on 2 occasions. But still got the run around from them. When she couldn't take their call and was in hospital they sent different papers for me to send back to them. Even went has far as getting hospital paper work.

Every occasion I called them...eventually after 2 months MBD calls and says we behind. We decided to pay R200 a month to MBD.

She is not well and paying from her grant money.

My question is what happen to all the insurance she had paid.

She was on par even during the claiming stage.

No response from RCS. I cannot keep taking leave from work to get documents filled out to be sent back.

Now yesterday another attorney called. What I am I to do...she is in no position to handle this now.

Disappointed with RCS