1 reviews | Active since Sept 2018
DISAPPOINTED IN ACCOUNTS AND CUSTOMER SERVICE
Hi All
So I have made a payment on the App for both my Game and RCS account and then I get an SMS to say they have not received payment. I call them 3 times to sort it out and they ask me to send proof of payment which I then do. After contacting them the 3rd time I am told my bank statement is not sufficient enough as proof of payment and they told me that my bank will definitely provide me with proof of payment for my bank to tell me a 2nd time that they cannot provide proof of payment as it is a payment that was done on the Apps. It is sad that I have to write this on a public platform as it is only my 2nd month with them. I am very disappointed in the service I have received from the last agent who assisted me. She was adamant that my bank would help me even though I told her that I have contacted them and they said a bank statement was the best they could do.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
I have an account with RCS and I have been paying them for months now trying too get my account low enough too close it. The 1st issue was that they did not notify me that there was ********** activity on my account which caused them too block my account. I had too call them to find out what's happening. Then this morning, I find out they decreased my credit on the card and again I got no notification saying this was happening. Then the agent says to close my account I will need too pay 2331 but my statement says something else???? RCS is robbing me blind and if I do not call them for updates on my account then I'll never know what's happening and I'll probably be paying for the rest of my life. I have never had any problems with any accounts but RCS is giving me problem after problem. But dare I stop paying them then they want to jump on lawyers.
Just a warning to all you people out there looking to join RCS, Do not!
I have an account with RCS and I have been paying them for months now trying too get my account low enough too close it. The 1st issue was that they did not notify me that there was ********** activity on my account which caused them too block my account. I had too call them to find out what's happening. Then this morning, I find out they decreased my credit on the card and again I got no notification saying this was happening. Then the agent says to close my account I will need too pay 2331 but my statement says something else???? RCS is robbing me blind and if I do not call them for updates on my account then I'll never know what's happening and I'll probably be paying for the rest of my life. I have never had any problems with any accounts but RCS is giving me problem after problem. But dare I stop paying them then they want to jump on lawyers.
Just a warning to all you people out there looking to join RCS, Do not!