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ZL
Zandile L

1 reviews | Active since Nov 2012

14 May 2020, 11:03

Disappointed and Frustrated

I have been sending my insurance claim to ***. I do not even get a response of acknowledgement. I tried calling in a several times which you hold forever only to get a response that all the people working on claims are working from home and will not be able to get hold of them. I have been receiving phone calls harassing me regarding my account, I have been a good customer before until COVID happened. I feel you are doing deliberately so that my insurance lapses so I am not able to claim.

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Replies (3)
RCS
RCS's reply14 May 2020, 11:16
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
ZL
Zandile L's update21 May 2020, 05:27
Reviewer Update
Listen RCS/Game, am really appalled by your service. I only received email responses right after I posted this complaint. Someone by the name of Adi called me on Sunday and I missed their call and tried calling the number back but it was constantly engaged and they never bothered to call back. I then called your call centre back again and some lady I spoke too had an audacity to tell me that the claims takes up to 4 weeks. Is this the service you pride yourself in, especially, I’ve been a loyal, well paying customer over the years?? Am convinced that are you doing this deliberately so that my insurance will lapse.
RCS
RCS's reply11 Jul 2020, 13:33
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 
RCS CARDS